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REQUEST FOR ASSISTANCE AND SUPPORT

We provide online tech support should you need assistance. If you have any problems click on the LiveHelp! image above and click the leave message tab, a “digital support ticket” will be created from the email you send. Sending a message in this manner provides a digital record of the problem you want help with. The information in your message is saved in a database and becomes a “digital support ticket”. A “digital support ticket” is easily forwarded to the appropriate customer service representative designated to resolve the type problem you have encountered. This digital record of your request for help will insure that your problem is responded to promptly, and reduces lost or inaccurate information about the trouble you are having, thus promoting accuracy in the support service you receive. Phone messages can not be converted to a digital record, and can not be entered into the new “digital support ticket” system. Because messages taken over the phone, or messages left in voice mail can not be entered digitally in to the digital support ticket system, it is therefore necessary that requests for assistance be sent by email for a prompt and accurate resolution. Messages entered through this Live Help! window are reviewed frequently and are responded to anywhere between 1 to 24 hours.

Be sure to explain your situation detailing the specific set of circumstances related to the issue you are requesting assistance with. Include your license objective, and if you are currently licensed or have previously held a Florida license, it is important that you find the correct full license number and enter that full license number in the message you send requesting support. Florida cosmetology license all start with a two letter license classification code that indicates what area of practice you’re licensed to perform, followed by a set of numbers. Seven numbers are currently the maximum numbers you should find in your license number, you may have less than 7 but if you have more and it is a Florida license, you are not looking at your actual license number, keep looking, we need the correct number. The two letter license classification code that precedes the numeric portion of your license number should be one of the following, CL, FS, FB, FV, or if your request for assistance is regarding the 2 hour HIV/AIDS Salon Awareness Course the two letter license classification code that precedes the numeric portion of your license number could be CL, or HB. Currently no courses area offered from this provider to fulfill course requirements needed when applying for a license, unless the application asks you complete a 2-hour HIV/AIDS Course and that you submit the “Certificate of Course Completion with your application. For the exception of Hair Braider Registration application that requires only a 2-hour HIV/AIDS Course, all other application for a license require1 the applicant the successful completion of an approved 4-hour HIV/AIDS Course and the “Certificate of Course Completion issued upon successful completion that validates the successful completion of the designated course we will act promptly to respond with a resolution.

Frequently Asked Questions From myfloridalicense.com

Frequently Asked Questions
Most questions asked are similar if not the same, so to save you valuable time a link that will direct you to a Web site assistant is provided below. The Web site assistant is prepared to answer all of the most frequently asked questions routinely received. It is a good idea to review the list of questions before you send an email, its possible your question can be answered immediately, making it unnecessary that you write, send, and then wait for a reply to a question you want answered. What many perceive to be a problem is found to be the way the process works. Answers to the frequently asked questions give information that will eliminate unnecessary concerns. They can also let you know when there may actual be a problem that needs to be looked into, prompting you to proceed with an email requesting a resolution to a particular issue you may be experiencing. Answers also provide information detailing current Florida law requirements for each beauty license classification as well as, license renewal rules to follow according to each different license protocol and application submissions. Even if you think you know what requirements you must complete, it’s still a good idea to confirm you are correct, and that there isn’t anything additional or new that you are also responsible for to be completely compliant with all license renewal requirements. It only takes a few seconds to listen and confirm that you know what all you are expected to do. Confirming you got it all correct can be done with a quick visit to the frequently asked questions Web page, where up to date information is at your finger tips. A short few minutes spent now, can lessen the possibility of you from making a time consuming mistake.

Please Read Our Company Exchange/Refund Policy:
100% REFUND IF THE ERROR WAS OURS
100% REFUND: We refund 100% of the charges for course fees paid for any course not applicable toward fulfilling the Florida license education requirements of the course participant, when we were contacted for instructions and we directed the participant to complete a course that was the wrong course for what their education requirements are.

EXCHANGE ONLY: Course fees paid by persons who chose the wrong course without consulting us first, will be applied toward the completion of the correct course after the correct course is completed through our company if done within 15 calendar days. We welcome phone calls and emails from persons that need to know the correct course they should take.

LIMITED REFUND: Card transaction processing company’s charge for ever transaction processed including course fee payments, and course fee refunds. Payment processing is conducted by a merchant service provider and not by us; we never obtain your card information and cannot make charges to your card. Charges to a cardholder account can only occur from one thing, by the person entering the information in the payment form clicking the payment form submit button. Multiple charges occur when the person making the payment completes the payment form, clicks the submit button, and the payment processes successfully, after which the person paying uses the browser back button to return to the payment form and then clicks the form submit button another time. The submit button should only be clicked more than once when the payment did not process and the system is asking that information on the payment form be added or corrected. Never click the payment form submit button a second time after a transaction successfully processed, doing so will cause an additional payment for each time the submit button is clicked. This is the only way multiple charges occur. Persons that contact us and state they were charged twice by us will be directed to read this refund policy, as we can not charge the card account because we do not ever see your card number, expiration date, or card verification number (cvm) therefore it is an impossibility for us to initiate a charge to a cardholder account. Refunds given when the person completing the payment form did not follow the instructions above will not include the card transaction processing fees for the payment or for the refund, as these were unnecessary fees created by the person completing the payment form and these fees were not created by any fault of ours. With that said, do not click the payment form submit button more than once if an error message does not appear asking that you make a correction to the payment form. If you have entered information incorrectly and do not realize that the information gave was wrong or missing email that information to us at the email address posted on our "Contact Us" information web page.
Thank you.