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Support Ticket

We provide online tech support should you need assistance. If you have any problems email us at the email address posted on our contact information web page that you can find by clicking the "Contact Us link on the top of this page, a “digital support ticket” will be created from the email you send. An email provides a digital record of the problem you want help with. The information in your email is saved in a database and becomes a “digital support ticket”. A “digital support ticket” is easily forwarded to the appropriate customer service representative designated to resolve the type problem you have encountered. This digital record of your request for help will insure that your problem is responded to promptly, and reduces lost or inaccurate information about the trouble you are having, thus promoting accuracy in the support service you receive. Phone messages cannot be converted to a digital record, and can not be entered into the new “digital support ticket” system. Because messages taken over the phone, or messages left on voice mail can not be entered digitally in to the digital support ticket system, it is therefore necessary that requests for assistance be sent by email for a prompt and accurate resolution. Email's are reviewed frequently and are responded to anywhere between 15 minutes to 1 hour, depending on the time of day and the issue submitted. We will act promptly to respond with a resolution. Please be aware that a request submitted after 7:00 PM EST will be responded to the following morning by 10:00 AM EST

Be sure to explain your situation detailing the specific set of circumstances related to the issue you are requesting assistance with. Include your license objective, are you renewing a valid Florida barbers license or are you applying for a Florida Barbers license for the first time or, did you previously hold a Florida barbers license that has become null and void and you are re-applying to granted a new Florida barbers license. If you are applying for a Florida barbers license for the first time you will not have a Florida barbers license number to provide us in your request for support email. We will need your name, your question, and a phone number we can contact you at if we need additional information to answer your question. If you are currently licensed or have previously held a Florida license, it is important that you find the correct full license number and enter that full license number in your request for support email. Florida barbers license all start with a two-letter license classification code that indicates what area of practice you’re licensed to perform, followed by a set of numbers. Seven numbers are currently the maximum numbers you should find in your license number, you may have less than 7 but if you have more and it is a Florida license, you are not looking at your actual license number, keep looking, we need the correct number.

The 2-hour HIV/AIDS Barbers License Application Course is approved for and required to be completed by both, persons who are applying for a Florida barbers license either for the first time and for persons who have an expired Florida barbers license that has become null and void and they must re-apply as a result of the null and void license status. Everyone applying for a Florida barbers license, regardless of if this is the first time to be licensed in Florida or not, must complete the 2-hour HIV/AIDS Barbers License Application Course and submit the “Certificate of Course Completion for the 2-hour HIV/AIDS Barbers License Application Course along with the appropriate license application documents to the state of Florida at the address listed in the barbers license application packet instructions. Cosmetologist's, nail, facial and full specialist's are required to complete a 4-hour HIV/AIDS Salon Awareness Course and cannot use the 2-hour HIV/AIDS Barbers License Application Course for a license type under the board of cosmetology. The 2-hr HIV/AIDS Barbers Awareness Course doesn't cross-over to cosmetology license types and vice versa.

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Please Read Our Company Exchange/Refund Policy:
100% REFUND: We refund 100% of the charges for course fees paid for any course not applicable toward fulfilling the Florida license education requirements of the course participant, when we were contacted for instructions and we directed the participant to complete a course that was the wrong course for what their education requirements are.

EXCHANGE ONLY: Course fees paid by persons who chose the wrong course without consulting us first, will be applied toward the completion of the correct course after the correct course is completed through our company if done within 15 calendar days. We welcome phone calls and emails from persons that need to know the correct course they should take.

LIMITED REFUND: Card transaction processing company’s charge for ever transaction processed including course fee payments, and course fee refunds. Payment processing is conducted by a merchant service provider and not by us; we never obtain your card information and cannot make charges to your card. Charges to a cardholder account can only occur from one thing, by the person entering the information in the payment form clicking the payment form submit button. Multiple charges occur when the person making the payment completes the payment form, clicks the submit button, and the payment processes successfully, after which the person paying uses the browser back button to return to the payment form and then clicks the form submit button another time. The submit button should only be clicked more than once when the payment did not process and the system is asking that information on the payment form be added or corrected. Never click the payment form submit button a second time after a transaction successfully processed, doing so will cause an additional payment for each time the submit button is clicked. This is the only way multiple charges occur. Persons that contact us and state they were charged twice by us will be directed to read this refund policy, as we can not charge the card account because we do not ever see your card number, expiration date, or card verification number (cvm) therefore it is an impossibility for us to initiate a charge to a cardholder account. Refunds given when the person completing the payment form did not follow the instructions above will not include the card transaction processing fees for the payment or for the refund, as these were unnecessary fees created by the person completing the payment form and these fees were not created by any fault of ours. With that said, do not click the payment form submit button more than once if an error message does not appear asking that you make a correction to the payment form. If you have entered information incorrectly and do not realize that the information gave was wrong or missing email that information to us at the email address posted on our "Contact Us" information web page.
Thank you.