Please Read Our Company Exchange/Refund Policy:
100% REFUND IF THE ERROR WAS OURS
100% REFUND: We refund 100% of the charges for course fees paid for any course not applicable toward fulfilling the Florida license education requirements of the course participant, when we were contacted for instructions and we directed the participant to complete a course that was the wrong course for what their education requirements are.
FEE EXCHANGE: Course fees paid by persons who chose the wrong course without consulting us first, will be applied toward the completion of the correct course after the correct course is completed through our company if done within 15 calendar days. We welcome phone calls and emails from persons that need to know the correct course they should take.
Click here to view the entire Refund/Exchange Policy
MyFloridaLicense.com Frequently Asked Questions - FAQ's
REQUESTS FOR ASSISTANCE AND SUPPORT
If you have any problems email us at the email address posted on our Contact Us" information web page, a “digital support ticket” will be created from the email you send. An email provides a digital record of the problem you want help with. The information in your email is saved in a database and becomes a “digital support ticket”. A “digital support ticket” is easily forwarded to the appropriate customer service representative designated to resolve the type problem you have encountered. This digital record of your request for help will insure that your problem is responded to promptly, and reduces lost or inaccurate information about the trouble you are having, thus promoting accuracy in the support service you receive. Phone messages cannot be converted to a digital record, and can not be entered into the new “digital support ticket” system. Because messages taken over the phone, or messages left in voice mail can not be entered digitally in to the digital support ticket system, it is therefore necessary that requests for assistance be sent by email for a prompt and accurate resolution. Email's are reviewed frequently and are responded to anywhere between 1 to 24 hours.
Most questions asked are similar if not the same, so to save you valuable time a link that will direct you to a Web site assistant is provided below. The Web site assistant is prepared to answer all of the most frequently asked questions routinely received. It is a good idea to review the list of questions before you send an email, its possible your question can be answered immediately, making it unnecessary that you write, send, and then wait for a reply to a question you want answered. What many perceive to be a problem is found to be the way the process works. Answers to the frequently asked questions give information that will eliminate unnecessary concerns. They can also let you know when there may actual be a problem that needs to be looked into, prompting you to proceed with an email requesting a resolution to a particular issue you may be experiencing. Answers also provide information detailing current requirements for all license types, and application submissions. Even if you think you know what requirements you must complete, it’s still a good idea to confirm you are correct, and that there isn’t anything additional or new that you are also responsible for to be completely compliant with all license renewal requirements. It only takes a few seconds to listen and confirm that you know what all you are expected to do. Confirming you got it all correct can be done with a quick visit to the frequently asked questions page, where up to date information is at your fingertips. A short few minutes spent now, can stop you from making a timely mistake.
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